Frequently Asked Questions

  • All items are final sale.

  • There is a limited window where we may be able to cancel your order. If you would like to cancel your order, please contact sales@palisocietycapsule.com right away and include your order number.

  • We offer White Glove delivery for all furniture pieces within a 20-mile radius of Downtown Los Angeles. White Glove delivery is calculated at checkout and includes unboxing, assembly (if needed), and placing in the room of your choice.

    After your order is confirmed, you will be contacted by a Palisociety representative within 72 hours to schedule a delivery date and time.

  • If you are interested in shipping outside of our 20-mile local delivery radius we would be happy to help assist in finding a suitable shipping company. Email sales@palisocietycapsule.com to contact a trusty team member for out-of-area delivery assistance.

  • Yes! All Palisociety Capsule Collection sundries products can be shipped directly to you via USPS for a flat rate.

  • Yes. For all furniture orders, our shipping partner will require a signature on delivery.

  • If your furniture arrives damaged or broken, it will be returned to the warehouse. A replacement will be redelivered, or a refund issued if no replacement is available. 

    If you receive a damaged item, you should: 

    1. Write "product(s) received in damaged condition" on the paperwork you sign for delivery

    2. Take a picture of the signed receipt and damaged item(s)

    3. Refuse delivery of items with visible damage

    4. Palisociety will contact you to replace or refund the damaged item(s)

  • Palisociety shall, at our option, repair or replace defective products, or refund the price of the defective products in full.

    Defects that, as a result of fair wear and tear, willful damage, negligence, abnormal storage, or working conditions will not be covered.

  • Neither Palisociety nor our delivery partner can hold your order for a future delivery date. Please be ready to accept your order within the coordinated timeframe.

  • If you are unable to accept your furniture delivery in the designated timeframe, it will be returned to our warehouse and you will be charged an additional delivery fee to have it rescheduled and delivered.